Tasting Room Manager
Title: Tasting Room Manager
About Moustache Brewing Co.
Moustache Brewing Co. was founded in 2012 by husband and wife team, Matthew and Lauri Spitz. Truly a labor of love and passion, they opened the doors for the first time in April of 2014 on a one-barrel system in Riverhead, NY. In June 2016, we expanded to a seven-barrel brew house, nearly quadrupling our capacity. We are self distributed throughout Long Island, NYC and parts of Westchester and the Hudson Valley. Our beer portfolio is constantly changing and we produce dozens of different beer styles every year. We pride ourselves on independently producing quality beer with love and ingenuity.
We create beverages for beer drinkers who care about supporting their local community and the world around them. Moustache Brewing Co. provides a diverse lineup of beers from juicy IPAs to crisp, clean lagers made with intention and thoughtfulness which allow customers to feel confident in their buying decisions while enjoying a pint.
Our vision is to create independent beverages with intention, purpose, love, and ingenuity; to create positive social and environmental changes in the world around us while influencing others to do the same; to do work that matters; to make a difference in people’s lives. Our vision demands that we act today, not tomorrow.
Company Core Values & Beliefs:
Brewing beverages that are made to the highest standards.
Acting with intention, care, passion, and love.
Being mindful of reducing our impact on the environment at every step of our process.
Promoting and exercising responsible enjoyment of alcohol.
Constantly innovating, improving, and evolving.
Sharing our knowledge and educating others.
Leading by example and inspiring change for the better.
Using our resources to have a positive social and environmental impact on the world around us.
Growing in a way that is economically and environmentally sustainable.
Summary of Position
A positive tasting room experience is crucial to the success and reputation of Moustache Brewing Co. We are known as an establishment with top-notch customer service, and as Tasting Room Manager, you will be responsible for ensuring the continuation and enhancement of this reputation. The Tasting Room Manager serves as the focal point for all bartenders and is crucial in establishing and enforcing proper procedures and ensuring every guest has a positive experience. The Tasting Room Manager is also responsible for growing and training their team of bartenders.
Essential Duties and Responsibilities
All duties and responsibilities of tasting room bartender
Weekly meetings with leadership team
Uphold core company values
Be a leader and set an example for tasting room employees
Follow and enforce cleaning and maintenance procedures
Manage, coach, and schedule staff with as much flexibility as possible and be generally available to cover shifts if necessary
Deal with customer issues/complaints as they come up in a positive manner
Positive presence in the tasting room
Work with party planning committee to plan and execute tasting room events
Manage group reservations and schedules, tour group scheduling and billing
Manage and build our Society for Fine Liquid Provisions program
Experience and Education
Previous management experience required
Brewery or winery tasting room experience preferred
High School Diploma or equivalent required
TIPS and/or Serve Safe certified (required within 30 days of hire)
Cicerone Server certification or higher preferred
Prior experience in a fast paced hospitality environment
EffectExcellent communication skills, both written and oral
Efficient decision-making skills and ability to deal with ambiguity
Top-notch customer service skills
Feels comfortable in a leadership role.
Positive and passionate, even under stress.
Embrace change; we are a young, fast paced company, things are constantly evolving.
Willing and able to give and receive feedback in a constructive manner.
A friendly, outgoing personality and confidence in interacting with people. Able to build rapport with guests and team members.
Strong work ethic and a willingness to support other departments as necessary.
Calm professional demeanor in all situations.
Honest and trustworthy.
General Job Requirements
Must be 21+ (Job requires tasting beer)
Weekends and evening availability required
Scheduling flexibility required
Tasting/quality control required
The work for this position is only partly performed in a tasting room environment and requires occasional trips to the warehouse and production floor. The production aspects of this job take place in a working brewery environment, which potentially involves the following:
Hot, cold, humid, foggy, wet conditions
Noise (up to 90 dB)
Exposure to potentially hazardous chemicals, hot water, cold water, hazardous gases, and pressurized vessels
Exposure to machinery with moving parts
Occasional entry into confined spaces
Sitting, standing, walking, stooping, kneeling, crouching, climbing
Lifting up-to 55 pounds and moving up to 165 pounds with assistance
Ability to stand for extended periods of time
Continuously reach, bend, lift, carry, stoop and wipe
Remain stationary for extended periods of time
Moustache Brewing Co. is an equal opportunity employer and committed to diversity in its workplace. We hire qualified candidates and make all employment-related decisions based exclusively on job-related qualifications, without regard to characteristics such as race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity/expression, or any other status protected by law.
PLEASE NOTE: Applications will ONLY be accepted via the application link below. We are UNABLE to accept applications, resumes submitted via any other means.